Frequently Asked Questions

ORDER

How fast I receive a delivery?

Ordered by 17:00, tomorrow in the house.

However, progress has slowed down at the Post Office, which is 2 days delivery time.

Do you have a shipping address outside the Netherlands? Is on the road for more than your article:

2-3 working days - Belgium
2-3 working days - Germany
3-5 working days - France
3-5 working days - Spain

 

What get options do I choose?

The shipping costs of the order we take on their own account.
We use for all consignments PostNL (both inside and outside the country). Delivery is, generally, between 9:00 a.m. on the following business day to 18:00.

Should we for whatever reason this delivery times, we will not get you, of course, as soon as possible.

My order is success, as I have received no confirmation?

State your order in your account? Then it worked.

If you have more than 45 minutes ago ordered, and you have received no confirmation, please check your spam?

If there's nothing in your inbox or account is, please contact the customer service.

Can I take your order which I have already placed expected to change?

No, orders cannot be amended in order to protect your data.

If you have not been sent order, you can cancel that order by contacting customer service.

 

PAYMENT

How fast can I get my money back after coming back?

We'll pay you your return back after we immediately acted in accordance with state law. Most return be processed after within 3 working days through us they have been received.

How fast can I get my money back after cancellation?

Provided that the order has been sent, not the money usually 3-5 working days in your account returned to me.

This demand is already is sent? Then, it is unfortunately impossible to cancel the order. The product can only be rotated on receipt, see above "How fast can I get my money back after return".

How fast can I get my money back if my order fails?

There are several reasons why your order failed. How fast the money in your account, depends on the reason for your failed order.

 

RETOUR

How can I return my articles?

For questions about your return, please contact us via info@lazyshoelaces.com

We'll send you than a revocation form with instructions.

For more information, please the best here Click.

Do I pay if I want to send an article?

The cost for the return of your property to the warehouse on your own account.

How fast can I get my money back after coming back?

We'll pay you your return back after we immediately acted in accordance with state law. Most return be processed after within 3 working days through us they have been received.

How's a return processed?

This is usually within three working days after we have received the package. By email, we'll keep you posted. As soon as you return has been processed, we'll pay you back.

 

CUSTOMER SERVICE

How do I contact the customer service desk?

You can reach us contact form fill out. Or you can send an e-mail to Klantenservice@lazyshoelaces.com.

How long until I get an answer?

We are working hard to turn your email within 2 working days to answer.

 

Are you available by phone?

We are not reachable by telephone.

It's possible, however, to give your home phone number on the back to you, so that we can absorb.

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